For questions concerning installation, configuration, or the use of our software, and for technical support, please contact us via e-mail or Skype.


Support requests via e-mail are processed in the scope of a priority system and can quickly be attended to. To ensure we are able to provide the appropriate solution as soon as possible, please do not forget to include the following details:

  • Attach screenshots to better illustrate the problem
  • Indicate your version of Windows/Microsoft Office/ (the version data is located under the subentry “About” within the navigation entry “?”)
  • Please use the following e-mail:


Skype is a further support option.
Our Skype user identification is helpdesk_p4b


GoToMeeting (remote) Support ( can also be implemented. With GoToMeeting we can offer you product presentations in a virtual conference room. GoToMeeting uses the same port (80) as your browser and can be executed behind an active firewall.